FREQUENTLY ASKED QUESTIONS
STNDBY is a private membership service where members can request personal concierge for their daily needs.
STNDBY provides personal concierge for its member. We offer (2) two classes of services: Local Errands and Car Service. To see what these classes include, visit our SERVICE page.
To request membership, you must submit a request for membership form.
No. All requests for membership must be approved.
STNDBY considers several factors when determining membership.
STNDBY requires identity verification to confirm that you are the person applying for membership. We also do this to protect our members and ourselves from fraud and impersonation. We do not share your information with anyone.
If your request for membership is approved, you will be notified by email within 7 days.
A STNDBY membership plan is $250/month or $300/year.
STNDBY Black is by invitation only.
No. A STNDBY membership plans allows members to access and use our services. Service costs are calculated when requesting service.
No. STNDBY membership plans are only accessible to account holders.
Having a referral does not guarantee membership; however, we do take referrals into consideration when rendering membership decisions.
If you do not receive an approval email from us within 7 days, we encourage you to reapply after 6 months.