FREQUENTLY ASKED QUESTIONS
GENERAL
Is STNDBY available to the public?
No. STNDBY is a private, members-only platform.
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How do you become a member?
To become a member, you must apply for membership. Applicants must be at least 21 years of age.
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Does submitting a request for membership automatically grant membership?
No. We exercise due diligence on all potential members.
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How long does it take to approve a membership request?
Most applicants will be notified by email within 7 business days.
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Do we notify applicants if their request for membership has been denied?
No. If an applicant has not received an approval email within 10 days, we encourage the applicant to reapply after 90 days.
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Why does STNDBY have a membership process?
STNDBY was created to provide great service for great people. In an effort to stick to the culture of our vision, we will always vet potential members.
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Does STNDBY have member fees?
After the first year of service, STNDBY charges an annual fee of $450.​
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MEMBER QUESTIONS
How do I request service?
To request service, you must be logged into your account. Once logged in, requests can be made on the request service page.​
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Do I have to download an app to use STNDBY?
No. Services can be requested from your phone, laptop, desktop or by calling the member hotline.​
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Where do I find the number for the member hotline?
The member hotline number is listed on the request service page and is only available to members.
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How do I pay for services?
Services are paid through your service order invoice that will also include your service requests and estimated cost of goods (if applicable).
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Can I avoid paying the 3% card processing fee?
Yes. The 3% card processing fee is waived for services paid via Zelle.
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How do I pay for my in-person goods?
Payment for in-person goods will be coordinated with you when creating your service order. We work with our members to assist them in the most convenient way possible.
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How will I receive my receipts?
All receipts are uploaded into your account. For goods that are scheduled for purchase and delivery, your receipts will also be included with your items during drop off.
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Can my STNDBY membership be revoked?
Yes. STNDBY membership can be revoked if a member does not adhere to our code of conduct which can be found in the new member welcome email.
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