WHAT IS STNDBY?

STNDBY is a Personal Concierge Club that simplifies daily task. STNDBY connects its members with our highly vetted Personal Assistants.

DO I NEED A MEMBERSHIP TO USE STNDBY?

YES. Membership gives you access to the club. Being in the club grants you access to use our services.

ONCE I BECOME A MEMBER, WHAT ELSE DO I PAY FOR?

Once you become a member, you can utilize the services in your membership plan 24/7. Services are charged hourly at a flat rate so you'll know exactly what you're paying. NO surprises. 

HOW OFTEN DO I PAY FOR MY MEMBERSHIP?

Memberships renew monthly and you can cancel at anytime.

WHAT'S THE DIFFERENCE BETWEEN STNDBY BASIC AND STNDBY+ ?

STNDBY Basic is great for members who utilize food delivery services, grocery or department store pickups, or who need general errands completed .

 

STNDBY+ includes all of STNDBY Basic Membership services PLUS chauffeur services. This is great for the member who needs to navigate through the day while getting the small stuff done. Unlike rideshare, we don't just pick you up and drop you off. Our chauffeur service gets you from A to Z (and everywhere else in between).

WHAT KIND OF ERRANDS CAN STNDBY DO?

STNDBY Personal Assistants can handle quite a bit. Some of our most common member request include (but are not limited to):

  • Package pickup and delivery

  • Dry cleaning pickup

  • Store order pickup

  • Restaurant order pickup

  • Airport drop-off and pickup

  • Office lunch delivery

  • and so much more

STNDBY PAs are NOT permitted to do do the following services*:

  • Enter residential property

  • Do any form of yard/landscaping work

  • Drive member vehicles

  • Walk, transport or interact with pets (Unless accompanied with the owner)

  • Provide chauffeur services to anyone under the age of 18 unless they are legally emancipated.

*additional request may be prohibited

CAN ANYONE BECOME A MEMBER?

The STNDBY membership application is open to everyone. However, STNDBY approves membership on a case-by-case basis. We consider several factors when making membership decisions. 

HOW DO I CANCEL MY MEMBERSHIP?

Cancelling your membership is easy. Simply login to your account and select the cancel membership option. You will still able to use your members services until the end of your current billing cycle. 

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